After many years of blogging, and consistent with my desire to move toward retirement, we have ended the Insights blog. Thanks to Doug Bedell for his years of blog support.

Keep the Insights Churning

Posted on July 30, 2015
Filed Under Communication, Technology | Leave a Comment

Technical writers may not realize it, or always act on it, but they’re positioned to know a lot about their organizations, more, perhaps, than most of their colleagues. That’s because they’ve traveled their reaches looking for what we might call linking insights, and have mulled over those they’ve received.

imagesCraig Haiss on his HelpScribe blog is good at paying heed (and minding his manners) on his technical writing rounds.

“There are ways,” he writes, “to infiltrate the minds of your coworkers and make an indelible impression of your worth. But you have to make a proactive effort.”

“Don’t let the routine lull you into an apathetic state,” Craig urges. “You job is not about what happens to you. You can meet your deadlines and still find ways to meet other key players in your business. Look for projects outside of your department that could benefit from you technology and communication skills.”

They you have it: Not everybody, far from everybody, in fact, has both technology and communication skills. Treasure what you’ve acquired, along with the instincts you were born with. If you’re not learning, you’re likely wasting the time you’re spending on your daily rounds.

Or maybe, by organizational fate or mistaken fiat, other departments are working on the same things you are. Should you note that, do something about it. “Payroll is pricey. Tools are pricey,” Craig notes. “When two or more people are documenting the same process with different tools, your company is losing money.”

That’s the style of an activist writer, not a mere transcriber of observations made on fitful rounds.

“Only you can help others realize how valuable an asset you are,” Craig notes. That’s true, but you have to act like an asset – by making connections others may be missing, and by noting needs and issues that may have been overlooked.

Yes, a technical writer functions, or should, in the mode of what the newspapers used to call a beat reporter. Newspapers are fading now, unfortunately. Don’t let that be the fate of your technical beat. Your organization can’t afford it, nor can you. – Doug Bedell


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